Social Accountability Knowledge, Skills, Action and Networking (SAKSAN)


Concern Universal Mozambique

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Basic Project Information

Concern Universal Mozambique aims to strengthen the capacity of civil society organizations to use social accountability tools to measure the performance of health service providers and to engage with them in collaborative dialogue to improve service provision.


Project Summary


Improve the quality of life in Niassa and Zambezia Provinces through enhanced social accountability and responsiveness to citizens’ health service needs.

  • Enhance civil society organizations’ (CSO) and community based organizations’ (CBO) capacity to carry out evidence-informed engagement with government around transparency and accountability in the delivery of health services
  • Promote citizen engagement around locally identified issues influencing the quality of health service delivery
  • Share good practices and lessons learnt on how to measure service providers’ performance and how to use this measurement to effectively influence service provision 


Concern Universal Mozambique seeks to improve the quality of life of the most vulnerable populations by enhancing civil society’s capacity to conduct social accountability efforts and ensure health services’ responsiveness to citizens’ needs. In order to meet this goal the project has three components:

  • Increasing the capacity of local networks that represent the most vulnerable people (women, persons with disabilities, and people with HIV), by providing training on budget analysis, advocacy, and public expenditure tracking, and by enhancing their organizational capacities.
  • Increasing engagement between service providers and users around health service delivery by enhancing citizen capacity to access and use public information; strengthening CSOs’ and CBOs’ capacity to use social accountability tools (especially social audits, public hearings, and scorecards) to monitor service provision, and promoting evidence-based effective dialogue.
  • Promoting knowledge gathering and sharing by producing content, organizing workshops, establishing partnerships with the National Assembly’s working groups, and supporting media dissemination of this information.

Use of Information Communication Technology

Yes, short stories will be developed to be shared on websites and community radios


Health facilities in the project’s targeted regions

Target Population

CSOs, CBOs, and health service users, especially women, persons with disabilities, and people with HIV



Results Methodology

An Outcome Journal will be developed. It will be updated with progress reports (monthly by implementation partners and bi-annually by the project team), recording project activities and observed changes

Indicators Used

  • Changes in the understanding and use of techniques and competences
  • Changes in resources dedicated to the provision of health services
  • Changes in rules
  • Changes in implemented tools and practices
  • Changes in ideas expressed
  • Changes in options of action considered
  • Changes in the articulation of points of view
  • Changes in service providers’ and users’ behavior
  • Changes in engagement practices 

Reported Results

No information available

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