Local Access to Clean Water and Infrastructure


Perkumpulan Inisiatif (PI)

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Basic Project Information

PI worked with local partners to track funds allocated to provide clean water and water infrastructure, assess citizen perceptions of services, and facilitate community-service provider collaboration to improve the availability and accessibility of clean water services in Indonesia.

Project Summary


Improve the availability and accessibility of clean water service delivery in Indonesia

  • Ensure government accountability of effective and efficient allocation of resources in improving the development of water service coverage
  • Increase community involvement in identifying and raising issues related to public services


PI tracked the use of funds allocated to providing clean water and water infrastructure, and gathered citizen perceptions and feedback on water services. The project used three social accountability tools:

  • Public Expenditure Tracking Surveys (PETS) to identify how resources were allocated and distributed through a document review of available public information on local water supply;
  • Citizen Report Cards (CRCs) to examine service users’ and service providers’ perceptions of both the government agency water supplies and government-owned water supply companies; and
  • Social Audits to discuss the findings of the previous two tools and produce recommendations for improving water service delivery and infrastructure.

The research revealed issues with water quality (taste, smell, and temperature) and availability across the three districts. These findings and others served as the basis for the social audits through which PI established auditor committees composed of representatives of local partner organizations. The auditor committees led multi-stakeholder dialogues between citizens and service providers. PI used the findings from the three tools to advocate for greater government oversight over water infrastructure, greater transparency in managing third-party contractors, the establishment of minimum standards for water service to rural communities, and other improvements to the water service. In addition to undertaking social accountability approaches, PI developed a series of audio-visual advocacy materials to convey water sector challenges and the role social accountability can play in improving services.

Use of Information Communication Technology



PETS: 252 respondents across 2 districts

CRC: 1,500 respondents across 3 districts

Social Audit: Approximately 350 people attended public meetings in 3 districts

Target Population

Users of local water networks

Results Methodology

Self-reported results

Indicators Used

Not available

Reported Results

  • Research findings gained recognition and traction from service providers and government officials
  • Improved water services infrastructure
    • In Tegalega village, Department of Public Works replaced necessary equipment to meet technical requirements of water distribution infrasturcutre
    • In Cipawitra village, Department of Public Works rebuilt a clean water reservoir
  • Government initiation of public forums to gather citizen feedback
  • Increased citizen awareness of services
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