Improving Health Service Delivery through Citizen Engagement in Uganda
Basic Project Information
UNHCO and HEPS-Uganda conducted a series of social accountability projects to monitor the provision of health services, assess citizen satisfaction, and improve service provision.
- Improve service delivery and access to medicines at public health facilities
- Increase participation of communities in monitoring health service delivery and demand accountability
A Quantitative Service Delivery Survey (QSDS) to determine whether health facilities have the necessary resources to provide access to essential medicines;
A Citizen Report Card (CRC) to assess consumers’ satisfaction with both health services and their participation in health service decision-making;
A Community Score Card (CSC) to empower communities, improve patient-provider relationships, and facilitate resolution of key service delivery issues.
Use of Information Communication Technology
Self-reported results (observations and reports from project participants)
- Enhanced citizen knowledge, engagement, and demand for better health services
- Improved relationship between citizens and service providers
- Greater involvement of local leaders in service delivery
- Civil society groups invited to participate in HSSIP review process
- The Ministry of Health is working with UNHCO to develop, pilot and introduce a Reproductive, Maternal, Newborn and Child Health (RMNCH) scorecard in Uganda; the scorecard will be rolled out in late 2015